HELP CENTER

Frequently Asked Questions

How much does it cost to sell my Car on MintList?
There is no cost to sell your car for a limited time!
Do I have to sell my car?

You are not obligated to sell your car after the sale ends. You are fully in control at all times.

Who are “the vetted buyers” on MintList?

Our buyers are best in class franchised auto dealers, vehicle exporters, leasing companies with specific end users, and retail brokers who compete against each other for your car.

Will you run a sale on every car that you are offered?

No, we don’t have buyers for some kinds of cars, but we will let you know if your car doesn’t qualify, and why.

What is the process for selling my car?
Simply enter your mobile phone number on our site, get a text message from us linking you to our way cool inspection that you’ll do yourself around your car, answer some questions we’ll handle the rest from there.
How much detail do you need about the history, appearance and mechanical condition of my car?
Give us as much detail as you can about your car when prompted, and be fair about its condition. If you don’t know the answer to a question, say “I don’t know.” If you misrepresent your car, the dealer may retract their bid.
Does the car have to be registered to me or a company I control to sell it?
Yes. You need to have the legal right to sell the car you list for sale on MintList.
Can I watch the sale?

Yes you can! We encourage you to watch the sale so you can see exactly how much was bid, and how many buyers fought to win your car.

Do I need to make my car available for viewings?
No, you don’t. There are no test drives, appointments, pesky no shows or test pilots.
Will anyone come to my door?

No. No one will come to your door, unless you and the buyer mutually arrange to have your car collected from your home.

Can I bid on my own car?
No, you can’t. Only registered buyers that are pre-approved by us can bid.
Can I withdraw my Car before the sale starts?

Yes, you can. Just let us know that you’d like to withdraw your car and we’ll gladly remove it from our platform.

Can I withdraw my car once the sale has started?

No, you can’t. Once the 45 minute sale has started, you must wait for it to end.

How long does the sale take?

We run sales at specified times, once or twice a week, depending on volume. Once a sale starts, it takes 45 minutes to complete.

What happens at the end of the sale?

We will contact you via SMS and email, or you can login to your account and either accept the high bid amount, or decline the offer. It’s up to you!

What if I don’t like the high bid amount?
You don’t have to accept the highest offer. You can simply decline and walk away with no cost.
Can I trade my car in on another one?
Yes, MintList has 100s of Dealers from which you can trade in your car for a new car. See here for available cars and how to trade in.
How long does it take before I know if my car is sold?
Once you accept the high bid amount, the deal is done. Buyers cannot retract their bid.
Who pays me for my car?
The registered buyer will pay you directly for your car, which is further guaranteed by MintList.
Can the buyer change the winning bid once I go to get my cheque?

No. Once you accept the high bid, the buyer is legally committed to paying you the full amount of the offer. If your car is found to have undisclosed damage or is in need of repairs that you did not disclose to us, the bid may be revoked or altered at the buyer’s discretion. In these cases, we will arbitrate any claims with you. Please contact us at hello@mintlist.com or 1.833.ITS.MINT for assistance.

Can you cancel the offer on my car?
We may only cancel your deal if your car has undisclosed or additional damage that occurred after our inspection, or if you lied about its condition and history.
What happens if the buyer tries to cancel the deal or doesn’t live up to the agreement?

Once you accept the high bid, we guarantee that amount to you, as long as your car is in the same condition as when you completed our inspection process, and you’ve answered our questions truthfully. If you encounter any problems, always contact us immediately either at hello@mintlist.com or at 1.833.ITS.MINT.

When do I have to drop off my car, or can it be collected from me?
You and the buyer confirm when and where to exchange your car for their cheque.
What happens if the buyer is out of town?
Buyers know what City your car is located in, and have included the cost to pick it up from you and ship to them in their bid. There are no additional costs to you for this service.
Contact Us

Still Need Help?

We love our customers! Still have a question? Our team is here to help.
Contact us

Phone

We are available 9am to 5pm
Monday to Friday

1.833.ITS.MINT (Toll Free)

Email

General inquiries:

hello@mintlist.com

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